Returns & Exchanges
Please note that a return shipping fee of $5.00 will be deducted from your refund.
For customers returning from Puerto Rico, please reach out to customer care at [email protected] for a return label.
When returning items through our online portal, please be sure to select all items you plan to return from your order. You will only be refunded for the item(s) listed on your return authorization.
If you plan to return items from two separate orders, please process the returns for each order separately. Please do not consolidate returns from separate orders since the UPS return label is unique for each order and will ensure you receive the proper refund.
Please note that a return shipping fee of $5.00 will be deducted from your refund.
Exchange Instructions
1. To start your exchange, please go to returns.rockport.com within 30 days of receiving your order.
2. To locate your order in our online portal, enter your order number and shipping zip code or email address.
3. Select all item(s) you would like to exchange, follow the prompts to complete and print the UPS shipping label.
4. Securely pack the EXACT items selected for your exchange on this order. Do not combine items from multiple orders, this will delay your exchange. If available, please use original packaging, making sure to keep barcodes on the label!
5. Promptly bring your package to the nearest UPS drop-off location, we will ship your exchange order once the items are dropped off.