Help Desk

Google Checkout FAQ

• How am I able to access the order details, order history, and tracking information of orders purchased with Google Checkout?
  
  This information is available at Google Checkout and under the My Account section of the Rockport webstore.
  
  
  
  

• Can a Rockport Customer Service Specialist assist me with an order that was purchased with Google Checkout?
  
  Yes. Customer Service Specialists are able to access your order details, order history, and tracking information.
  
  
  
  

• Am I able to apply special promotions when purchasing an order with Google Checkout?
  
  You may only take advantage of promotions that are applied prior to the checkout process. For promotions that are entered during checkout, the standard www.rockport.com checkout process must be used.
  
  
  
  

• Am I able to return to the Rockport webstore once I have begun the Google Checkout process?
  
  Yes. There is a link to return to the webstore on each checkout page. This may be used to browse more products, update your shopping cart, or resume checkout using the standard checkout process.
  
  
  
  

• Does the standard Rockport shipping policy apply to orders purchased with Google Checkout?
  
  Yes. For checkout restrictions, see below.
  
  
  
  

• Are there any restrictions to using Google Checkout?
  
  Yes. If you wish to use any of the following services, you must complete the standard www.rockport.com checkout process.
       - Purchase your order with a shop.rockport.com Online Gift Certificate
       - Apply a special promotion or coupon during checkout