Thank you for visiting Rockport. If you need assistance with shopping on our site, please call us at 866-290-6431 and a customer care representative will be happy to assist you. Please inform the Customer Service Representative that you require assistance.

Help Desk

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You are now ready to complete your purchase.

Returning Customers:

1) Sign In. First, sign in using your email address and password. If you forgot your password, click here.

  • Your email address serves as a convenient way to receive important information about your order and serves as your www.rockport.comaccount identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your account information.
2) Select or Add Shipping Address. Next, select or add the shipping address where you would like your order sent.

  • To select an address, click the "Use This Address" button below the address. To add an address, complete the form at the bottom of the page and click"Save Address."
  • If you would like to ship items in your order to more than one address, click the "Ship To More than One Address" button and follow the steps below:
    • Verify or Add Shipping Address. Please verify that all of the shipping addresses where you would like your order sent appear in your address book. To add an address, complete the form at the bottom of the page and click "Save Address." Once added, the address will be displayed in your address book. Once you have verified your addresses, click "Continue Checkout." If you would rather ship your entire order to one address, click the"Ship to Only One Address" button.
    • Select Item Destination . On this page, select a shipping address for each item in your order from the drop-down menu beside each item. If you would rather ship your entire order to one address, click the "Ship to Only One Address" button.
3)Select Shipping Options. Select a shipping method for your item(s) and click "Continue Checkout." If you are shipping items to multiple addresses, you can specify a different shipping method for each address. To do this, simply proceed through the following Shipping Options page(s) and select a shipping method for each address you provided in Step 2.
  • Gift Options. Click "Yes" beside the Gift-Wrap option to select gift options for your item(s). To learn more about Gift-Wrap, click here. You will also be presented with gift options on the Complete Your Order page.
4) Select and Enter Payment Options. At this time, you must verify your billing address and enter your payment method. For more information on payment, click here.
  • If you have a Promotion or Discount Code, enter it in the box under"Promotion/Discount Codes" and click "Apply." For more information about Promotion and Discount Codes, click here.
  • Confirm your billing information, select a payment method and click "Continue Checkout". To review all of your payment options, click here.

5) Complete Your Order. On the Complete Your Order page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, total charges and gift options. To complete your purchase, click "Send My Order."

6) Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order, click here.

New Customers:

1) Sign In If you do not wish to create an account at this time, simply proceed by clicking "Continue Checkout." You will have the option to create an account later.

Benefits of creating an account:

  • Your e-mail address serves as a convenient way to receive important information about your order and serves as your www.rockport.comaccount identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your account information.
2) Enter Billing Address. Enter your billing address in the fields below and indicate where you would like your order sent. Click "Continue Checkout" when complete.

  • Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If you are not paying with a credit card, this address will allow us to contact you if any issues arise with your order.
  • If you would like to ship all the items in your order to more than one address select the "multiple addresses" button and follow the steps below:
    • Verify or Add Shipping Address. Please verify that all of the shipping addresses where you would like your order sent appear in your address book. To add an address, complete the form at the bottom of the page and click "Save Address." Once added, the address will be displayed in your address book. Once you have verified your addresses, click "Continue Checkout." If you would rather ship your entire order to one address, click the "Ship to Only One Address" button.
    • Select Item Destination. On this page, select a shipping address for each item in your order from the drop-down menu beside each item. If you would rather ship your entire order to one address, click the "Ship to Only One Address" button.
3) Select Shipping Options. Select a shipping method for your items and click "Continue Checkout." If you are shipping items to multiple addresses, you can specify a different shipping method for each address. To do this, simply proceed through the following Shipping Options page(s) and select a shipping method for each address you provided in Step 2.
  • Gift Options. Click "Yes" beside the Gift-Wrap option to select gift options for your item(s). To learn more about Gift-Wrap, click here. You will also be presented with gift options on the Complete Your Order page.
4) Select and Enter Payment Options. At this time, you must verify your billing address and enter your payment method. For more information on payment, click here.
  • If you have a Promotion or Discount Code, enter it in the box under "Promotion/Discount Codes" and click "Apply." For more information about Promotion and Discount Codes, click here.
  • Confirm your billing information, select a payment method and click "Continue Checkout" To review all of your payment options, click here.
5 )Complete Your Order. On the Complete Your Order page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, total charges and gift options. To complete your purchase, click "Send My Order."

6) Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order, click here.
  • Save Your Account Information. On the receipt page you have the option to save your account information and become a registered user. Enter a password in the space provided, confirm it and click "Submit." Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your account information.


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