Help Desk

Delivery of Your Items

Delivery of your items can take anywhere from three to ten full business days, depending on your location and the shipping method you select at Checkout. Items that are shipped via a freight trucking company arrive within 7-14 full business days after leaving the warehouse due to their size and weight. Most oversized items shipped via freight trucking company leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States. To read more about delivery times and shipping options, click here.

Delivery of Your Oversized Item

An Oversized Item that is sent via a freight trucking company will usually arrive to your curbside within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

• The delivery company will contact you by phone to schedule a delivery date and time window.
• Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
• The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building.
• Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and carry it inside.
• The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

• Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by calling 1-866-290-6431. Please have your order number available when you call.
• If there is extensive damage to the carton, contact a Customer Service Specialist immediately by calling 1-866-290-6431. Please have your order number available when you call.