Contact Us

Our consumer care team is here to help 24 hours a day, 7 days a week. You can reach us by email, phone and coming soon, live chat.

Frequently Asked Questions(FAQs)

For online help, please see our FAQs at http://www.rockport.com/faqs.html

Rockport.com Consumer Care

Rockport Consumer Care is available 24 hours a day, 7 days a week.

Tel. 1-800-Rockport (1-800-762-5767)

Email: consumercare@help.rockport.com

Rockport Stores and Authorized Dealers Consumer Care

Rockport is available 24 hours a day, 7 days a week.

Tel. 1-800-Rockport (1-800-762-5767)

Email: retail@help.rockport.com

Corporate Office Locations

Worldwide Headquarters
1220 Washington Street Newton, MA 02465

For Google Map directions please click here.

(Note: this address does not accept returns. Please direct returns to the address listed here)


Parking Garage

Our parking garage is on Chestnut Street and the corner of Washington Street. Garage is accessed on the east side of Chestnut Street, (behind Dunkin Donuts and across from the West Newton Police ANNEX). We ask that smaller cars please park on the upper levels.

When you arrive if the gate is not open, please select button #2 (Rockport) and inform security of your name and who you are here to see, and they will raise the gate. Proceed out through the main floor door in the middle of the parking garage toward Washington Street. Follow the path left and signs will indicate how to get to our entrance. Welcome!


SUV/Oversized Vehicle Parking

Please note that oversized vehicles (such as SUV’s) must enter the garage at the left entrance (closest to Washington Street). Pay careful attention to the height restrictions in the garage if you have a large vehicle. There is free and paid street parking available on Washington Street if needed.

Public Relations

For public relations inquiries, please contact pr@rockport.com and use "PR Inquiry" as the subject heading. Please note: do not send customer service inquiries to this email address as you will not receive a response. Please contact our customer care email address consumercare@help.rockport.com