Consumer Care

For inquires regarding please use our Consumer Care Contact Us form or call our Consumer Care Line at 1-800-828-0545, available 24 hours a day, 7 days a week.

For all other Rockport inquires, such as Concept Store, Outlet, or 3rd party purchases, please call your local store or Rockport's General Consumer Care Line at 1-800-ROCKPORT, available Monday - Thursday, 10am - 4pm EST.

Consumer Care Holiday Hours

 Hours of Operation
Christmas Eve
Christmas Day
 7:00 am - 5:00 pm (Opening 7:00 am on Black Friday)
Closing at 5:00 PM
 Closed (Opening 12/26 at 7:00am)

Corporate Office Locations

Boston Area Office: Headquarters
100 Royall Street Canton, MA 02021 USA

(Note: this address does not accept returns. Please direct returns to the address listed here)

Directions to our headquarters

From the Boston Area & Logan Airport: Take route 93S (Southeast Expressway). In Braintree, Route 3 goes left and Route 93S continues right toward Dedham. Stay on Route 93 to Route 138 Exit 2B. Go two lights and take a left (Mobil gas station on left). Rockport Headquarters is two 10ths of a mile on the left. The first left after the Homewood Suites. Drive straight to the barrier and press the button for the intercom. Follow the road to the parking lot and then approach the main door.(view site here)

Local Accommodations

Boston Marriott Quincy Hotel (view site here)
1000 Marriott Drive Quincy, MA 02169 +1 (617) 472-1000

Hilton Boston/Dedham (view site here)
25 Allied Drive, Dedham, MA +1 (781) 329-7900

Public Relations

For public relations inquiries, please contact and use "PR Inquiry" as the subject heading.