CONTACT US | FREQUENTLY ASKED QUESTIONS

Consumer Care

For inquires regarding Rockport.com please email us at consumercare@help.rockport.com or call our Rockport.com Consumer Care Line at 1-800-828-0545, available 24 hours a day, 7 days a week.

For all other Rockport inquires, such as Concept Store, Outlet, or 3rd party purchases, please call your local store or Rockport's General Consumer Care Line at 1-800-ROCKPORT, available Monday - Thursday, 10am - 4pm EST.

Corporate Office Locations

Boston Area Office: Headquarters
1220 Washington Street Newton, MA 02465

For the Google Map directions please click here.

(Note: this address does not accept returns. Please direct returns to the address listed here)


PARKING GARAGE (Chestnut Street)

Our parking garage is on Chestnut Street and the corner of Washington Street. Garage is accessed on the east side of Chestnut Street, (behind Dunkin Donuts and across from the West Newton Police ANNEX). We ask that smaller cars please park on the upper levels.

When you arrive if the gate is not open, please select button #2 (Rockport) and inform security of your name and who you are here to see, and they will raise the gate. Proceed out through the main floor door in the middle of the parking garage toward Washington Street. Follow the path left and signs will indicate how to get to our entrance. Welcome!

SUV/Oversized Cars Parking
Please note that oversized vehicles (such as SUV’s) must enter the garage at the left entrance (closest to Washington Street). Pay careful attention to the height restrictions in the garage if you have a large vehicle. There is free and paid street parking available on Washington Street if needed.

Public Relations

For public relations inquiries, please contact pr@rockport.com and use "PR Inquiry" as the subject heading. Please note: do not send customer service inquiries to this email address as you will not receive a response. Please contact our customer care email address consumercare@help.rockport.com