Rockport

ROCKPORT WALKABILITY GUARANTEE

At Rockport, we design footwear that works all day, every day, so you can look good longer.  We’re so sure you’ll walk in comfort, that if for any reason you’re not completely satisfied, bring your shoes back and we will help you find the style that is right for you.

ONLINE RETURNS

At Rockport, we want you to be happy with your purchase from us.  If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@help.rockport.com or call 1-800-828-0545 as soon as possible.  Please note that calls to 1-800-828-0545 that are not made from a US landline may be subject to a charge.  Purchase price will be honored for all refunds with a receipt on unworn product within 30 days of the shipment date. 

This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of our website.  You may return goods and receive a refund provided:

(1)   They are received back at our Returns Department normally within 30 days.  These 30 days commence the day after your order has been shipped.  Please see Return Instructions for details on the returns process.

(2)      They have not been damaged, washed, altered, or excessively worn and must include the original packaging, labeling, and Returns Form.

For your convenience, you may use our pre-paid FedEx return shipping label to make returns from the continental United States, Alaska, and Hawaii only.  Place this label on the outside of the box and drop if off at a FedEx store, dropbox, or driver.  A charge of $3.95 will be deducted from your refund amount.  In case of delivery errors or defective products, this charge will not apply.  Please record the tracking number from the label for your records.

We’ll do everything we can to process your return quickly.  It may take up to two billing cycles for the credit to appear on your billing statement.  Returns with complete documentation receive priority.  Please note that Rockport is not responsible for returns lost in transit to us.

EXCHANGES

Please note that we do not perform exchanges at this time for any Rockport.com purchase.  For assistance in placing a new order for a different size or color please contact our customer service line at 1-800-828-0545.  We will issue a credit for the return and assist you with your new order.

IN-STORE RETURNS

You may also return product bought on rockport.com to one of our authorized US Rockport Concept stores. Here you must produce your order confirmation email as proof of purchase. Rockport Concept stores can be found using our store locator or by referencing our Concept Store list here. Please note that Rockport outlet stores, and all other trade account stores will not accept online returns.

CUSTOMIZED PRODUCTS

All sales are final for customized products and you may not return customized goods.  Please also note that you do not have a statutory cancellation right for customized products.  If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1-800-828-0545 within 10 days of receiving your purchase.

If you purchased a customized product at a retail location or received a damaged or defective item, please contact the specific store where the purchase was made.  For a list of US stores, please refer to the Store Locator section of our website or call us at 1-800-828-0545.  Please note that calls to 1-800-828-0545 that are not made from a US landline may be subject to a charge.